Return Policy

Hassle-Free Returns & Refund Policy

At Solonaya, customer satisfaction is our priority. While less than 3% of our customers choose to return their purchases, we offer a straightforward and hassle-free return process.

Returns

If you decide to return your order, it must be unused (for hygiene reasons) and in its original packaging. You have 30 days from the purchase date to initiate a return.

To start the return process, simply email our support team at info@solonaya.com, and we’ll provide you with the return address. Return shipping costs will be deducted from your total refund amount.

A member of our customer service team will guide you through the process and inform you of your total refund amount in advance. If you have any questions, we’re here to help!

Partial Refunds

If a returned product does not pass our inspection, you may only be eligible for a partial refund. We are not responsible for the shipping costs of returning products that do not qualify for a refund or exchange.

Non-refundable

We do not offer refunds if the address provided at checkout is incorrect. The company is not liable for any missing packages or unforeseen issues resulting from an incorrect or incomplete address. Please ensure that you provide the correct and complete shipping address to avoid any delivery problems.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery at info@solonaya.com. This allows us to assess and resolve the issue as quickly as possible.

Non-Refundable Items

We do not offer refunds on the following items:

  • Lifetime Protection Plan
  • Warranty coverage
  • Gift cards
  • Charging cables
  • Clothing, hats, or bottle protective cases
  • Shipping & handling fees

Return address

Please send your return to the following address:

5th Floor, Building 4, Phase 2, Niannianhong Furniture Group, Choujiang Street, Jinhua City, Yiwu City, Zhejiang Province, China

Please provide a trackable tracking number once you process the return. We will issue the refund once our warehouse confirms receipt of the item in good condition.

For any questions or concerns, feel free to contact our customer service team at info@solonaya.com.

Refund Processing

All refunds will be issued to your original payment method. Once your refund has been processed, you will receive an email confirmation.

Please note that it may take 3-5 business days for your bank or credit card provider to process the refund and reflect it in your account.

For returned items that have been opened, a 15% restocking and recertification fee will be deducted from the refund amount.

If you have any questions, our customer service team is always here to assist you.

Contact Us
For any questions or concerns, please contact our customer service team at:

Email: info@solonaya.com